Customer Care

English for Customer Care is a 30 hour course. It is ideal for customer care professionals who need to communicate effectively with their customers in English, whether in person or over the phone or in writing.It is suitable for people who have direct contact with customers in a variety of contexts, including hotels, banks, helpdesks and call centres. Participants learn the language skills, professional techniques, and specific strategies they need to communicate successfully in English with customers. Each lesson addresses different forms of customer contact, such as face to face meetings, telephone calls, and written communication. The final lesson presents the skills needed to solve problems and deal with customers' complaints effectively.