Universal Group, one of the most diversified and fast growing business enterprises in the UAE, was founded in 1973 by an exceptional visionary, Mr. Shabeeb Al Dhaheri.
The company further made phenomenal progress after the entry of Mr. Hilal Al Dhaheri in 1977, who is presently the vice chairman of the group. Today, the Universal Group of Companies is a well reputed entity, which has carved a niche for itself by bringing in a number of world leading products into the UAE market to meet its volatile demands. Apart from the trading and agency activities, the group has established a name in various other activities like project contracting, engineering and sponsorship.
Universal Group, with its commitment to quality in its quest for constant excellence in all its ventures, has earned a remarkable position in the market. Universal Group with almost two and a half decades of strategic planning, inherent ability to identify opportunities added with its adaptability to changing market environment, has entrenched itself as a leader in the region's progressive market.
Exclusive agencies for internationally known companies and top manufacturers for world class machinery and domestic appliances including Industrial heavy equipment, Construction, Agricultural & Oilfield machinery, Generators, Material handling equipment, Refrigerators, Washing machines, Cookers, Kitchen cabinets and HVACR.
Our Domestic appliances Services Center is situated in the heart of Abu Dhabi. This strategic location enables us to attend to customers' complaints promptly and provide them with easy access to the service center.
Adequate stocks of spares and accessories are maintained for all the appliances that we sell in the UAE, while our service workshop is manned by qualified and highly experienced service technicians for all types of service facilities to the clients for the household appliances sold by us.
Spare parts and customer services are fully computerized which enable us to maintain a high degree of reliable and efficient after sales service.
Similar Service Centers are attached to all our branches in the UAE.
Spare Parts Department
The Spare Parts Department in Abu Dhabi is situated at Mussafah. It has a large store which stocks a sufficiently large quality of spare parts, for all the items sold by us. This department has a long record of contractual supply with government departments and oil companies and continues to be one of the major suppliers in the country.
During the business boom, the department promptly responded to meet a flood of requirement from various corners both private and public sectors. This could only be accomplished due to our commitment to the undertaken.
Special care is taken to accelerate the supply of information, upon receipt of different queries from clients. As we have international business connections, we can take up the task of supplying any item, in the country. Our Office is equipped with advanced means of communication systems which enables us to overcome any delay in collecting information from the outside world.
The department is staffed with highly energetic personnel. Our business relations have been cemented by clubbing up the clients' goodwill and our enthusiasm is serving them. With a proven track record of good client, relations, we are hopeful of a more promising tomorrow.
We have similar stores in Al Ain and Dubai, under our branch offices in those parts. These stores are also capable of meeting any big project requirement.
It goes without saying that all spare parts supplied by us are tested and approved by a thorough and computerized quality control process.
We, at Universal Group, have always believed in the concept of total quality and complete customer satisfaction as the key to achieve our corporate goals and enjoy the pleasure of attaining genuine success. Our managerial and executive work force have a clear understanding of the cooperate culture and leave no stone unturned in their effort to achieve our goals and high standards. |
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